> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.createmarketplace.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Late Payments, Grace Period & Collections

Every payment has a 7-day grace period. If it's still unpaid on the 8th day after the due date:

1. A one-time late fee applies (table below).
2. Your POS and online sales pause, and payouts are held.
3. In-store items move from the floor to storage, and your space may be reassigned. You get the next available space for your tier once you're current.

| Tier | Late fee |
| ---- | ---- |
| Online-Only | $10 |
| Young Entrepreneurs, Hobbyist | $25 |
| Starter | $30 |
| Growth | $35 |
| Scale | $40 |
| Business | $45 |
| Enterprise | $50 |

- **One-time waiver:** once every 12 months, we waive the late fee if your Membership Fee is paid within 15 days of the due date. Sales stay paused until it's paid.
- Membership Fees keep accruing while your account is paused.
- **30 days past due:** the balance may be sent to a collection agency (you'd also owe reasonable collection costs), and we may end your agreement.
- **Balances after you leave:** refunds or chargebacks that can't be taken from a payout are invoiced, due in 14 days, and follow these same rules.

We try to send a reminder before the grace period ends, but a missed reminder doesn't extend the deadline.