> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.createmarketplace.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Returns & When We May Override Your Policy

- **Your return policy:** you can set your own, as long as it's posted at your display (in-store) and uploaded to the [Vendor Hub](https://hub.createmarketplace.co/). Otherwise, the store's standard return policy applies.
- **When we may override it:** we may refund, exchange, or give store credit when the law requires it or it's needed to fix a customer issue fairly, for example when an item is:
  - defective, damaged, unsafe, or recalled
  - materially different from its listing, label, or description
  - mispriced, charged incorrectly, or sold in error
  - lost or damaged in shipping
  - linked to an allergic reaction, injury, or safety concern
  - the subject of a chargeback or payment dispute
  - sold without your return policy posted or shown to the customer
- **We'll notify you** of any override.
- **Who pays:** you cover these refunds, plus refunds for substantiated customer complaints, invoiced within 14 days. We pay when the problem was our mistake, such as a staff checkout error or an item damaged in a dropship package we packed.