Store Hours, Closures & Damaged Items

• Closures: we may adjust hours or close for weather, utility outages, repairs, emergencies, government orders, holidays, inventory audits, store updates, staff events, or major system failures. Closures don't earn fee credits, except under the 14-day rule in Ending Your Membership: Termination & Move-Out.
• Risk of loss: you carry the risk for theft, shoplifting, water, fire, and other loss to your items in the store, which is why insurance is required.
• If our staff damage your item while handling or relocating it, we pay its listed retail price, either by ringing it up as a sale at the POS (normal commission applies) or by crediting your Stripe account the same amount.

Updated on: 10/24/2026