Returns & When We May Override Your Policy

• Your return policy: you can set your own, as long as it's posted at your display (in-store) and uploaded to the Vendor Hub. Otherwise, the store's standard return policy applies.
• When we may override it: we may refund, exchange, or give store credit when the law requires it or it's needed to fix a customer issue fairly, for example when an item is:
• • defective, damaged, unsafe, or recalled
  • materially different from its listing, label, or description
  • mispriced, charged incorrectly, or sold in error
  • lost or damaged in shipping
  • linked to an allergic reaction, injury, or safety concern
  • the subject of a chargeback or payment dispute
  • sold without your return policy posted or shown to the customer
• We'll notify you of any override.
• Who pays: you cover these refunds, plus refunds for substantiated customer complaints, invoiced within 14 days. We pay when the problem was our mistake, such as a staff checkout error or an item damaged in a dropship package we packed.

Updated on: 10/24/2026